FAQ

NX Rewards is open to anyone aged 18 or over who lives in the UK. To become a member, you need to make a purchase or booking with one of our trusted retail partners and choose the option to join NX Rewards when you see our banner with our offer.

Simply sign up online and agree to our Terms of Service to start enjoying exclusive Cashback rewards, discounts on top brands, and extra perks designed to make your everyday shopping even more rewarding.

Ready to start earning? Make your next online purchase and, when you see our offer, join to start enjoying all the advantages instantly.

You can join NX Rewards straight after making a purchase on one of our partner websites. When you see our banner offering Cashback or rewards, simply click it, follow the quick sign-up steps, and confirm your membership.

Once you’re in, you’ll unlock benefits like:

Cashback at over 1000 of top online retailers.
Exclusive Gift Cards and Voucher Codes.
Monthly Bonuses and special deals.

Not yet a member? The next time you're shopping online with a retail partner, keep an eye out for the NX Rewards banner—it's your fast track to earning Cashback on all your future purchases!

Signing in couldn’t be simpler. Go to www.nxrewards.com and enter the email and password you used when joining. You’ll find these details in your Welcome Pack email, which we send to every new member on their first day.

Once signed in, you can:

Explore Cashback offers and deals
Track your earnings and bonuses
Update your personal details and payment info

Tip: Bookmark www.nxrewards.com site so you can pop in regularly and never miss new Cashback opportunities!

When you join NX Rewards, you’ll be able to explore all the great benefits that come with being a member — from earning Cashback on your everyday purchases to enjoying discounts on Gift Card and more.

Your Welcome email will include all the details about your membership, including information about your trial and ongoing fee. Once you’re set up, you can continue enjoying exclusive access to Cashback rewards, special promotions, and members-only savings across 1000 of top retailers.

The more you shop through NX Rewards, the more you save — many of our members find their rewards quickly add up, making the programme pay for itself!

As soon as you join, you’ll receive a Welcome Pack email explaining everything you need to know about your membership and how to make the most of your benefits.

During your free trial, we’ll send you a few friendly reminders about how to start earning Cashback and when your billing will begin. After that, we’ll keep in touch with regular emails featuring:

New Cashback offers and retailer additions.
Exclusive member-only deals and Vouchers.
Tips to help you save even more.

If we are unable to deliver emails to the address we have on record, after several failed attempts, we will contact you by post.

Tip: Don't let valuable savings opportunities slip away! We recommend regularly checking your spam or junk folder to ensure you don't miss important updates and exclusive offers from NX Rewards. To keep receiving all our important emails and Cashback news, make sure customerservice@nxrewards.com is added to your contacts or safe senders.

Just log in to www.nxrewards.com and head to your Profile page. From there, you can:

Update your email or postal address
Add or change your bank account details (to receive your Cashback payments)
Update your billing card or payment info
Change your password

Keeping your details up to date ensures you never miss a Cashback payment or membership update!

If you decide NX Rewards isn’t for you, you can cancel your membership at any time ,no reason required. Cancelling your NX Rewards membership is completely free. Here’s how:

By phone: Call 0800 917 7684 (free call from UK landlines and mobiles), Monday to Friday 8:00am - 8:00pm and Saturday 9:00am - 4:00pm, excluding bank holidays.
Online: Log in and cancel directly from your Profile page.
By email: Send a message to customerservice@nxrewards.com
By post/form: Download our cancellation form and send it to

Once your cancellation is confirmed, you can still use your benefits until the end of your current billing period.
Before you cancel, don’t forget to check your Cashback balance — you might still have savings waiting to be claimed!

Yes, cancelling your NX Rewards membership is completely free. You do not need to pay anything to cancel your membership.

Some external websites offer paid cancellation services, but these are not affiliated with NX Rewards and may charge a fee for something you can do directly with us at no cost.

Here’s what to keep in mind:

Cancellation with NX Rewards is always free.
You can cancel directly with us, no need to go through a third party.
Our Customer Service team is here if you need any help.

No worries — if you’ve cancelled your membership but had already requested and received approval for benefits before your cancellation took effect, you’ll still receive them!

Your approved benefits will be processed and paid following the usual rules. That means the payment will be sent to the bank account registered in your Profile area. However, please note that any new benefit requests made after your membership cancellation becomes effective will not be considered.

Make sure your bank details are correct and up to date in your Profile so you can receive your pending payments smoothly. Please, log in to your account and check the Profile section to confirm your bank information before your account closes.

To ensure fairness and security for all members, our Membership Verification Team regularly reviews accounts to confirm compliance with our Terms of Service.
If your account has been terminated, it is likely that during one of these routine checks we identified unusual activity that may indicate use not in accordance with the programme’s Terms and Conditions. This may be why your account was terminated.
In such cases, you should have received an email explaining the reason for the termination. If you have not received this email or cannot locate it, please contact our team at enquiries@nxrewards.com; they will be happy to assist you. Depending on the reason given, the email may invite you to provide supporting documentation within 10 days so that we can review your activity. In this case, once your documents have been reviewed and approved, your account may be reinstated and any pending cashback may be processed, subject to the outcome of the verification.

Your account has been temporarily suspended while our Membership Verification team conducts a review to ensure compliance with our Terms of Service and maintain programme security.
These documents are crucial for our Membership Verification team to complete the review and help us confirm three key things:

• Identity and Address: Documents like a copy of your passport or driving license and a recent proof of address (utility bill, contract, etc.) confirm that the details you provided when enrolling are correct.
• Bank Details: A document from your bank helps us confirm you are the rightful owner of the bank account linked to your profile, ensuring payments go to the correct person.
• Purchases: The purchase confirmation email/invoice and relevant bank statement for transactions related to your Cashback.

How to Submit Documents:
For your convenience and security, you can simply reply directly to the email we sent you, attaching the documents as PDFs.
Alternatively, you can forward them to enquiries@nxrewards.com, making sure to use the email address linked to your membership account. We handle all personal information with the utmost confidentiality.

We aim to process your account reactivation request and review your documents as quickly as possible.
Once you have provided all the requested information, we will inform you of our decision regarding the reactivation of your account within a maximum of 7 calendar days.
Please note: although this is our standard commitment, processing times may occasionally vary depending on the volume of requests we are handling.

NX Rewards is an online Cashback programme designed to help you make the most of your everyday shopping. Once you’ve joined through one of our partner retailers, you’ll unlock a whole range of benefits, including:

10% Cashback at over 1000 top retailers
A Welcome Reward after qualifying purchases when you join
Monthly Bonus you can claim every month
Discounts on popular Gift Cards and Vouchers

It’s the perfect way to turn your regular online shopping into real rewards — every purchase brings you closer to more savings.

Start exploring today — log in to your account to see the latest Cashback offers waiting for you!

As a NX Rewards member, you’ll enjoy access to a variety of exclusive rewards designed to help you save and earn more every month:

10% Cashback at over 1000 trusted online retailers
A Welcome Reward after qualifying purchases
Monthly Bonus to claim every calendar month
Discounts on Gift Cards and other exclusive Vouchers

Start earning today!

Tip: Log in regularly to discover new retailers and make sure you’re not missing any Cashback opportunities.

Before logging in, ensure that your internet browser, firewall, and antivirus software allow cookie tracking, and accept cookies on NX Rewards.
Always log in first, then begin your shopping by clicking on the retailer's link.
Check the retailer's special terms to confirm that your purchase qualifies for Cashback.
Complete your purchase in one session without browsing other websites or search engines (like Google, Bing, etc.). If you want to make another purchase from the same retailer after checkout, return to the NX Rewards website and click on the retailer's link again.

Please note: Most of our retailers do not allow us to track purchases made through their mobile apps. Purchases must be made through the retailer's website to be eligible for Cashback .

There are three easy ways to search and browse our complete list of retailers:

Use the Search Bar: This is the fastest method! You'll find a prominent search bar (often at the top of the page) where you can type the retailer's name directly.
Browse by Category: Looking for inspiration? Explore shops organized by categories like Travel, Technology, Fashion, and more.
View All Retailers: Click the "View All Retailers" button (usually on the main page). From here, you can:

- Sort them alphabetically.
- See the Newest Arrivals.

To make sure you receive your Cashback, it’s important to shop only at participating retailers through the NX Rewards website. You can always find the official and up-to-date list of partner retailers on the Retailers page
This list is regularly updated as new retailers join, and others may be removed without prior notice.

Please remember that your purchase is only eligible for Cashback if the retailer was active in the programme at the time of your transaction.

Tip: Before shopping online or in-store, log in to NX Rewards to check if your chosen retailer is currently participating.

An eligible purchase is one that meets all the conditions to earn Cashback through NX Rewards.

Online Cashback: Start your shopping from the NX Rewards website, enable cookies, follow the retailer’s Special Terms, and stay within the £250 monthly Cashback limit.

Only purchases that meet these steps are eligible for Cashback.

Not all purchases qualify for Cashback — a few types are excluded to make sure transactions can be tracked correctly and validated by our partner retailers.

For Online Cashback:
To make sure your purchases qualify for Cashback:

Start your shopping the right way: Always log in to NX Rewards and click the retailer’s link on our site to visit their store.
Enable cookies: Both first- and third-party cookies must be active in your browser so your purchase can be tracked.
Follow retailer terms: Check each retailer’s Special Terms on their landing page — some products, categories, or payment methods (like gift cards, vouchers, or credit notes) may be excluded.
Stay within the monthly limit: You can earn up to £250 in Cashback per calendar month (online and in-store combined). Once you reach that limit, additional purchases won’t qualify until the following month.

Tip: Always begin your purchase through NX Rewards — it’s the easiest way to ensure your Cashback tracks properly!

Yes. We offer a minimum 10% Cashback on all purchases made through NX Rewards, with a limit of £250 per month.

All your transactions are automatically recorded and displayed on your Benefits page, with different statuses:

Pending:
Your transaction is being processed. Cashback is usually validated within 5 days of purchase. Travel-related transactions will remain pending until the trip is completed.

Payment sent:
Your transaction has been reviewed and approved by NX Rewards. This usually happens within 5 days of your purchase.
In some cases, if the purchase did not fully meet the cashback conditions, the transaction may still be approved but with a cashback amount of €0.

Contact us:
Your cashback request is under review to ensure it meets our Terms of Service. You should have received an email regarding this cashback; please refer to it.

Check your statuses on the Benefits page!

If you return or cancel an order, the Cashback for that purchase will be reversed automatically (as per the retailer’s policy).
If you’re exchanging an item, it’s best to cancel and reorder through NX Rewards to make sure you still earn Cashback on your new purchase.

Your Cashback will be cancelled and displayed on the Benefits page with an equivalent negative amount. If the return or cancellation is partial, please send us your updated confirmation so we can adjust the Cashback amount.

If you cancel a purchase after receiving cashback, the amount will be canceled and will appear on the Benefits page as an equivalent negative amount. No cashback can be paid to you until this amount has been recovered.

The Welcome Reward is a special one-time bonus we offer to thank you for becoming a new member! It's the perfect way to kickstart your earnings. The requirement for receiving your reward is set by the partner retailer you joined through, and it can vary:

Some members receive it automatically shortly after sign-up.
Other members need to make a second qualifying purchase at that same retailer to qualify for the reward.

To find out the exact condition for your account, please review your Membership Details or the Welcome Email you received!
Ready to claim your reward? Head to your account and see how quickly you can start saving!

Your Welcome Reward is our way of saying thank you for joining! You don't need to claim your Welcome Reward as it will be automatically processed once the following conditions are met:

Accept cookies so your transaction is tracked correctly, make a second online purchase at the retailer where you joined NX Rewards, or as stated in your account.
Please verify that your account is active at the time of your purchase and is intended for personal use.
If you made two purchases on the day you joined NX Rewards, please send us both receipts for straightforward validation.
For Reserved but Pay Later transactions, please provide your payment confirmation to verify the purchase.
Your Welcome Reward will be waiting for you right up until your account is closed.

*Conditions vary by member, so please make sure to review the details in your membership pack or in the Welcome email you received when you joined NX Rewards.

Receive your payment: once your Welcome Offer has been approved, the amount will appear on your bank statement within 10 working days!

It may take up to 5 days for the transaction to appear. If you haven’t received your Welcome Offer, please attach your full order confirmation email here (PDF, JPG, PNG or GIF, maximum 20 MB).

Keep an eye on your ‘Rewards’ page: that’s where you’ll see all your rewards and cashback amounts growing!

Once your eligible purchase has been validated, your Welcome Reward usually appears in your account within 5–10 business days.
During busy periods, validation may take slightly longer, but don’t worry — you’ll receive an update as soon as your reward is confirmed.

You can always track your progress on your “Benefits” page to see when your Welcome Reward becomes available.

If your Welcome Reward isn’t showing, it could be due to one of the following:

Your second purchase hasn’t yet been validated.
Your order confirmation didn’t include all required details (order number, delivery fees, etc.).
Your payment confirmation for a “Pay Later” transaction hasn’t been received.
Your account isn’t active at the time of validation.

If more than 10 business days have passed, please send your complete order confirmation via our contact form here.
Log in to your Benefits page to check your Welcome Reward status.

Your Welcome Reward will remain available for 90 days from the date you joined the Programme. If it is not claimed within this period, it will expire. You may also forfeit your Welcome Reward if:

You cancel your membership before the eligible purchase is validated.
The purchase was returned, cancelled, or refunded.
The transaction was not made for personal use.

To avoid losing your Welcome Reward, make sure your account remains active and that your eligible purchase is completed and validated within 90 days of joining.

Once all conditions are met, your Welcome Reward will appear automatically appear in your account.

The Monthly Bonus is a special reward designed to thank you for your continued loyalty as a NX Rewards member.

Every month, you can earn a bonus equal to your membership fee — meaning you can enjoy the benefits of your membership at no extra cost when you shop through NX Rewards. To qualify for the bonus, you must make purchases at the retailer you signed up with or meet the specific conditions outlined in your membership details.

It’s a simple way to get even more value every month — just for being an active member!

Next step: Check your membership details or Welcome email to confirm your specific Monthly Bonus conditions.

Your Monthly Bonus is our way of rewarding your loyalty! You're eligible to receive a Monthly Bonus every calendar month that is equal to your membership fees. It’s a great way to have those fees compensated! Claiming your Monthly Bonus is easy and can be completed right through our website in just a few simple steps. Remember, you must claim your Monthly Bonus within 30 days of making your qualifying purchase, so don't delay!

Here is your step-by-step guide:

Log In: Ensure you are logged into NX Rewards.
Make a Purchase: If you haven't yet made a valid* purchase, you can do so now by clicking on a retailer through our portal and completing a purchase on their website.
Submit your claim: go to the Benefits page and select Monthly Bonus.
Check that your account is active at the time of purchase and that the purchase is for personal use.

*Terms and conditions may vary depending on the member. Please refer to the welcome email you received when you joined NX Rewards.

Receive your payment: once approved, the amount of your Monthly Bonus will appear on your bank statement within 10 working days!

If you have not received your Monthly Bonus, please attach the full order confirmation email (PDF, JPG, PNG or GIF, maximum 20 MB) here.

Get this month’s loyalty reward now!

Once your Monthly Bonus has been claimed and validated, it usually appears in your account within 5–10 business days.
During high-traffic periods (like holidays), processing may take slightly longer — but rest assured, once your Bonus is approved it will appear in your Payment Report.
Tip: You can always track your Monthly Bonus status in your Benefits page.
Next step: Log in to your account to check your Bonus progress.

If your Monthly Bonus hasn’t shown up, here are a few possible reasons:

Your purchase hasn’t been validated yet (allow up to 10 business days).
Your confirmation email was missing essential information (like the order number or purchase date).
Your claim wasn’t submitted within 30 days of purchase.
Your membership wasn’t active at the time of the transaction.

If more than 10 business days have passed, please resubmit your confirmation email with all required details here.

Always double-check your account activity on the Benefits page before contacting us — your Bonus may already be on its way!

Yes, your Monthly Bonus can be forfeited if:

You cancel your membership before the eligible purchase is validated.
Your purchase was refunded, cancelled, or not eligible (for example, made through an unsupported app).
You didn’t claim within 30 days of the eligible purchase.
The transaction was not for personal use.

Keep your account active and make your purchases through the NX Rewards portal to ensure your bonus is approved every month!
Next step: Make an eligible purchade today and claim your next Monthly Bonus, it’s a quick win every month!

Cashback is a simple and rewarding way to earn money back every time you shop online through NX Rewards. When you make a qualifying purchase, we share part of the commission we receive from our partner retailers — and return it to you in cash, directly into your bank account.

You can earn at least 10% Cashback on your purchases, which means the more you shop, the more you save!

Once you have reached a minimum of £5, your approved Cashback will be automatically transferred to your bank account. You can use your Cashback however you like: it’s your money, and it goes straight into your pocket.

Please note that refunds do not apply to taxes, delivery charges, or any part of a purchase paid with external Vouchers not obtained from NX Rewards site, Gift Cards, or store credit. Purchases completed over the telephone are not eligible for Cashback. You can earn a maximum of £250 Cashback each month. Cashback is paid on the net value of purchases, excluding VAT, all other taxes, surcharges and any additional costs such as delivery.

Earning Cashback with NX Rewards is easy — and automatic! Here’s how it works:

Log in to your NX Rewards account.
Click through to one of the partner retailers offering Cashback.
Shop as usual — your purchase will be tracked automatically.

Receive your payment: Once you have reached at least £5, your approved cashback will be automatically transferred to your bank account. Cashback is paid on the net purchase value, excluding VAT, taxes, delivery, or surcharges.
You can earn up to £250 Cashback per month, so keep shopping smart and watch your rewards grow!

Tracking Tips:

Always log in and start your shopping journey from the NX Rewards website.
Make sure to check retailers special terms that your purchase is eligible for Cashback.
Accept cookies on both NX Rewards and the partner’s site so your transaction is tracked correctly.
Complete your purchase in one visit (don’t browse away to Google or other sites mid-checkout).
If you make another purchase later, click through NX Rewards again first.
Some retailers’ mobile apps don’t support Cashback tracking — we recommend shopping via their website.

Start earning today!

Your Cashback is our way of rewarding you for shopping through us! It is tracked automatically each time you shop through the NX Rewards portal.
You don't need to manually claim individual amounts. Once your total available Cashback reaches £5 or more, it will be automatically transferred to your bank account.

Keep an eye on your “Benefits” page — it’s where you’ll see all your rewards and Cashback grow!

To ensure your Cashback claim is validated without delay, please follow these guidelines:

Always log in and start your shopping journey from the NX Rewards website.
Make sure your purchase meets the merchant's Special Terms for eligibility.
Accept cookies on both NX Rewards and the partner’s site so your transaction is tracked correctly.
Please verify that your account is active at the time of your purchase and is intended for personal use.
Your claim must be submitted within 90 days of the purchase date (or, for travel-related bookings, within 90 days from the end of your trip).

Receive your payment: Once you have reached at least £5, your approved cashback will be automatically transferred to your bank account.

Log in regularly to track your Cashback and claim it as soon as it’s ready !

Your purchase may not appear on the Benefits page due to a tracking discrepancy. If your transaction does not appear on the "Last visited retailers", tab on the Benefits page after 5 days, please fill out the Missing Purchase Claim form.

Please make sure that:

Your membership is active when you make the purchase.
You attach your complete purchase confirmation email with all the details in the accepted format (PDF, JPG, PNG or GIF) and not exceeding the size of 20MB.
Your claim must be made within 90 days of the date of purchase (or, for travel, within 90 days of the end of the trip).

Check your transactions on the Benefits page.

Yes, you can earn Cashback with Vouchers! You’ll receive both the discount from the code and at least 10% Cashback on your purchase. However, when purchasing Gift Cards, you’ll enjoy savings of up to 20%, but these purchases do not qualify for Cashback.

In the Vouchers category, we list special offers available from retailers featured on the NX Rewards programme. These special offers allow you to benefit from additional advantages such as instant discounts or free delivery from certain retailers, for example.
These special offers are offered by retailers and, unless otherwise stated, can be combined with Cashback.

Your purchase may not meet the criteria for a Cashback reward. Please review the retailer's Special Terms on our site.

If Gift Cards and eGifts benefit were included when you joined the Programme, you can continue to enjoy it as a simple and rewarding way to save on your favourite brands.

Gift Cards are physical cards sent directly to your door, preloaded with your chosen value. You can use them online or in-store, either for full or partial payments. Any remaining balance stays safely stored for future use.
eGifts are the digital version — delivered instantly to your email inbox, ready to spend online or in-store. Perfect for quick gifts or instant savings!

To purchase a Gift Card or eGift:

Log in to your NX Rewards account.
Select Gift Cards from the main menu to browse current offers.
Click “See Offer” on the card you’re interested in.
Hit “Shop Now” to make your purchase and enjoy instant savings of up to 20%.

Tip: You can even send an eGift directly to someone else’s inbox — an easy, thoughtful way to share savings!
Log in to browse Gift Card offers and start saving today!

You can buy up to £100 per month in Top Offer Gift Cards or eGifts and up to £100 per month in other available Gift Cards.
That means you could save on up to £200 worth of cards every month, simply by being a NX Rewards member!

Check back often — our Gift Cards offers change regularly, so new opportunities to save pop up all the time.

For Gift Cards (physical):

Processing usually takes 2–5 business days, followed by 1–3 business days for posting.
During busy times (like Christmas), please allow up to 5 business days for delivery.
Add 2 more days for activation before it’s ready to use.
You can also choose to send a Gift Card directly to someone else by entering their name and address at checkout.

For eGifts (digital):

eGifts are delivered instantly to your inbox once your payment is confirmed.
You can also send an eGift directly to another email address for someone special to use online or in-store.

Next step: Check your inbox (or your recipient’s!) after purchasing, and if you don’t see your eGift, remember to look in the spam or promotions folder.

If your order hasn’t arrived within the expected timeframe, our Customer Service team will be happy to help.

• Call us: 0330 123 3463
• Hours: Monday to Friday, 8 AM – 8 PM (UK time)
• If you’re calling from outside the UK, international calling rates may apply.

Have your order confirmation email ready when you contact us — it’ll help us resolve your query faster.

Expiration dates vary depending on the retailer and card type. Always check the Terms and Conditions for your specific Gift Card or eGift, as some may have time limits for activation or redemption.
Most eGifts can be used right away — don’t wait too long to enjoy your savings!

Next step: Review the retailer’s Terms and Conditions linked on the Gift Card page before purchasing.

We Returns and Exchanges
All Gift Card and eGift sales are final. Once purchased, they cannot be returned, refunded, or exchanged.
Be sure to double-check the retailer, value, and delivery details before completing your order!

Using Multiple Cards
Whether you can use multiple Gift Cards or eGifts in a single transaction depends entirely on the retailer's policy. Some stores allow multiple cards, while others limit it to one per purchase.
If the retailer only allows one card per purchase, you can often split your shopping into separate orders to use all your cards!

For details on both the final sale policy and multiple card usage, always check the specific Terms and Conditions section on each Gift Card offer page before completing your order.

Voucher Codes are a special perk for NX Rewards members that give you exclusive discounts on online purchases.

When you shop with our partner retailers, you can apply a unique code at checkout to save even more — on top of earning at least 10% Cashback on your order!

Here’s how to use them:
Log in to your NX Rewards account.
Visit the Voucher Codes section to see the latest offers available.
Click “Shop now” to view the retailer’s details and copy the code.

Shop as usual, then paste your code at checkout before completing your payment.
Tip: Always check the expiry date and terms of each code — some apply only to specific products or purchase values.
Log in to your account and explore today’s active Voucher Codes to start saving instantly!

Yes! One of the great benefits of NX Rewards is that you can often use a Voucher Code and still earn Cashback on your purchase — provided you follow the correct steps. To make sure both rewards apply:

Always click through to the retailer’s site via the NX Rewards link before shopping.
Apply the voucher code from your NX Rewards account, not from any other website.
Complete your purchase in the same browsing session, without opening new tabs or windows.

Using codes from outside NX Rewards (like public deal sites) may void your Cashback.
Visit the Voucher Codes section now — all eligible codes are clearly marked for Cashback compatibility!

If your Voucher Code doesn’t apply at checkout, try these quick fixes:

Make sure the code hasn’t expired — some offers are time-limited.
Check whether the retailer’s specific terms apply (like minimum spend, excluded products, or online-only use).
Ensure you’ve copied the full code without spaces or extra characters.
Confirm that you’re shopping at the correct retailer’s website linked through NX Rewards.
Each retailer sets its own rules — you’ll find them under “Special Terms” on the offer page.

If your code still doesn’t work, try another active offer from the Voucher Codes section — new discounts are added regularly!

We’ll pay your Cashback and Rewards straight into your bank account — nice and simple!

Just make sure your bank details are up to date on your Profile page. Without valid details, we can’t send your payment, and it’ll stay safely in your account balance until you update them. Add your bank details early so you never miss a payment!

Cashback can take up to 90 days to be validated, depending on the retailer’s terms. For travel-related bookings, Cashback will only be issued once the booking has been paid in full and the stay has been completed. Rewards, such as your Welcome Reward or Monthly Bonus, are usually processed within 5 working days.

As soon as your account balance reaches £5, your rewards will be transferred to the bank account linked to your member profile within 10 working days.

You can always track your progress:

See pending and validated Cashback on your Benefits page.
If you haven’t added your bank or card details yet, don’t worry — you’ll just need to do that before we can send your payment.

It is the text which appears on your bank statement to reference your membership with the NX Rewards programme.

As soon as your account balance reaches £5, your rewards will be transferred to the bank account registered in your member profile.

The money will be sent to the bank account number you listed in your Profile. Double-check that your bank account details are correct to avoid delays!

If you haven’t registered a bank account yet, your cashback will remain safely in your account.

Your card details are used only for your monthly membership fee and to pay your Welcome Reward (if you’ve chosen that option).
Your bank details are needed to send you your regular Cashback and other Rewards.

Tip: Save time by adding both details in your Profile — it means your payments will always reach you, no matter the type.

Here’s what to expect:

When we pay you, you’ll see “LOYALTY VENTURES L NXREWARDS” on your bank statement.
When we charge your monthly membership fee, you’ll see the reference containing wly*natexpressrewards or wly*www.nxcashback.com or natexpressrewards or nxcashback.com 0800 917 7684.

If you’re ever unsure about a charge or payment reference, just give us a call on 0800 917 7684 and we’ll be happy to confirm it.

Here are the most common quick fixes:

Enable cookies in your browser settings.
If you’re using Safari 11+, try a different browser like Chrome or Edge.
Turn off ad blockers — they can prevent tracking.

Check your Benefits page, you can view details of the recent websites you've visited, your purchase history, and the Cashback and Rewards you've earned to date.

If your purchase hasn’t appeared on your Benefits page after 5 days or if you have a travel transaction fill in the claim form within 90 days from the end of your trip, you can easily report it:

Go to your Benefits page and select Cashback tab
Select the Last Visited Retailer tab
Click Submit a Cannot see your purchase?

We’ll check it for you and update your account as soon as it’s validated.

Make sure your browser allows cookies and disable ad blockers before shopping — this ensures your Cashback is tracked every time.

Absolutely. All purchases made through NX Rewards use SSL (Secure Socket Layer) encryption — the same technology used by major banks. Your information stays private and protected.

No worries — it happens!
Just click Forgot Password on the sign-in page, and we’ll send you a link to reset it.

Tip: Choose “Stay Logged In” next time so you don’t need to enter your password every visit (avoid this on shared or public computers, though).

If you do not receive the "Password Recovery" message in your email inbox, check your spam or junk mail folders. If you have any other questions or problems accessing your account, please contact our Customer Service Center by calling 0800 917 7684, Monday through Friday from 8:00 AM to 8:00 PM* and Saturday from 9:00 AM to 4:00 PM* - Calls are free from UK landlines and mobiles. If you prefer, you can also contact us by sending an email with your questions to customerservice@nxrewards.com.

Selecting 'Stay Logged In' allows us to store a secure, encrypted identifier as a cookie in your browser. This extends the duration of your login session, enabling you to stay signed in longer without needing to re-enter your email and password frequently. Rest assured, no personal information is ever stored in this cookie.

For the best experience, we recommend using the latest version of Chrome, Edge, Firefox, or Safari.

Cookies are small, harmless files that help websites remember you — a bit like leaving a friendly note saying, “It’s me again!”
They make sure your Cashback is tracked correctly and mean you don’t have to sign in every single time.

Our cookies are completely safe and used only to improve your experience on the NX Rewards website and our partner retailers’ sites.

Keep cookies enabled so you don’t miss out on earning Cashback!
You can read more in our Privacy & Cookies Policy.

NX Rewards is a member of the Validity Certification programme. Validity enables us to monitor our membership communications to ensure that you receive important emails concerning your membership. As a Validity programme member, we are part of a network that covers more than 2.5 billion mailboxes.

We’re here to help — whatever you need!

You can reach us in the way that suits you best:

Email: customerservice@nxrewards.com
Phone: 0800 917 7684 (Open 8 AM–8 PM Monday–Friday, 9 AM–4 PM Saturday — free from UK landlines and mobiles)
Post: NX Rewards PO Box 5305, Lancing, BN11 9WD,

We would be sorry to hear you are not be fully satisfied with the programme. If you'd like to make a complaint, please email customerservice@nxrewards.com or call 0800 917 7684 and we will endeavour to resolve the issue as soon as possible.

CUSTOMER SERVICE

customerservice@nxrewards.com

0800 917 7684

Calls are free from UK landlines and mobiles

8 AM - 8 PM Monday-Friday
9 AM - 4 PM Saturday
Excluding bank holidays